Storage Policy

Free storage period, paid storage, storage fee cap, shipment instruction timing, and disposal rules.

Language / 言語

Effective date: June 18, 2026

1. Storage Start and End

EventRule
Storage startsWhen the item is received and registered at Shinobi Cart's warehouse
Storage endsWhen the user submits packing/shipping instructions for that item
Items not yet arrivedNo storage period is counted before warehouse receipt

2. Free Storage Period

  • Storage is free for the first 30 days after warehouse receipt.
  • Storage period should be shown in the user's account and admin warehouse screen.
  • Items within 30 days should not be highlighted as paid storage risk.

3. Paid Storage

  • From Day 31, storage fee may apply.
  • Storage fee is calculated per item.
  • S$1 per item per day.
  • Maximum storage fee is S$60 per item.

Storage fees may be billed before shipment, before disposal, or at another timing shown in the Service. If required fees remain unpaid, Shinobi Cart may hold shipment or take other handling steps described in this policy.

4. Long-Term Storage and Disposal

  • Items stored for 90 days or more may become eligible for disposal after notice.
  • Shinobi Cart should notify the user before disposal where reasonably possible.
  • If the user pays required fees and gives shipping or return instructions before disposal, Shinobi Cart may process the item according to the user's instruction.

5. Cases Where Items May Be Held or Disposed Of

Shinobi Cart may hold, return, dispose of, or otherwise handle items if:

  • The item is prohibited or restricted
  • The item cannot be identified
  • The item cannot be matched to a user
  • The user does not respond
  • Required fees are unpaid
  • The item has exceeded the maximum storage period
  • The carrier or destination country refuses shipment
  • The item creates safety, legal, hygiene, customs, or operational risk

6. User Notifications

Notifications may be sent through:

  • Email
  • In-app notification
  • Account dashboard
  • Inquiry/message history

Notification templates should be managed in the admin panel and should include:

  • Item name
  • Warehouse receipt date
  • Storage days
  • Fee amount, if applicable
  • Deadline for action
  • Available actions