Frequently Answered Questions
General
Think of us as your personal shopping ninjas in Japan! 🥷
We provide you with a secret Japanese address (“Shinobi Base”), buy items you can’t normally reach, and use our consolidation magic to shrink your shipping costs.
Click the “Sign Up” button at the top. You can register using your email, or easily link your Google/Apple account. Registration is completely free and stealthily fast!
Sometimes our ninja owls get caught in your Spam or Junk folder! Please check there. If it’s still missing, ensure your email is correct and click “Resend Code.”
No worries. On the login page, click “Forgot Password?” Enter your email, and we’ll send you a secret scroll (a secure link) to reset it.
Still need more help?