Privacy Policy

How Shinobi Cart handles personal information, account data, order data, warehouse data, payments, support, points, vouchers, and referrals.

Language / 言語

Effective date: June 18, 2026

This Privacy Policy explains how SumiX Inc. ("SumiX", "Shinobi Cart", "we", "us", or "our") collects, uses, shares, stores, and protects personal information in connection with Shinobi Cart, including our website, account services, product browsing, proxy purchase support, Shinobi Base address service, package receiving, storage, consolidation, international shipping, points, vouchers, referrals, customer support, and related services (collectively, the "Service").

By using the Service, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who We Are

Shinobi Cart is operated by SumiX Inc., a Japan-based company.

Contact:

SumiX Inc. / Shinobi Cart

Email: support@shinobi-cart.com

Website: https://shinobi-cart.com/

2. Information We Collect

We may collect the following categories of information depending on how you use the Service.

Account Information

  • Name
  • Email address
  • Password authentication information
  • Phone number
  • Country or region
  • Language preference
  • Currency preference
  • Account ID, customer ID, referral code, and account status

Shipping, Warehouse, and Recipient Information

  • Shipping address
  • Recipient name
  • Recipient phone number
  • Country and postal code
  • Domestic tracking number
  • International tracking number
  • Carrier information
  • Package arrival date
  • Package size, weight, storage status, shipment group, and shipping instructions
  • Package or item photos where necessary for warehouse operations or support

Order, Product, and Declaration Information

  • Product names
  • Product URLs or purchase source information
  • Product category
  • Quantity
  • Product price and declared value
  • Source shop or marketplace
  • Proxy purchase request details
  • Shinobi Original product orders
  • Shinobi Base package declarations
  • Customs, insurance, or shipping-related information

Payment, Points, Voucher, and Referral Information

  • Payment status
  • Transaction ID or payment processor reference
  • Billing-related information
  • Currency and amount
  • Points earned, used, expired, or adjusted
  • Voucher ownership, usage, expiration, and campaign conditions
  • Referral link, referral status, and referral reward history

We do not intentionally store full credit card numbers on Shinobi Cart servers. Card payments are processed by third-party payment service providers. We may receive limited payment status, token, transaction, or billing information from payment providers.

Communications and Support Information

  • Customer support inquiries
  • Account messages
  • Email and notification history
  • Replies and attachments
  • Product-specific or package-specific inquiry history
  • Reviews, product requests, category requests, search requests, and feedback

Technical and Usage Information

  • IP address
  • Device and browser information
  • Cookie identifiers
  • Log data
  • Pages viewed
  • Search history
  • Clicks, filters, sorting, and product interactions
  • Approximate location derived from IP address
  • Fraud prevention, security, and analytics signals

3. How We Collect Information

We collect information when:

  • You create or update an account
  • You place an order
  • You request a proxy purchase
  • You declare a package
  • You use your Shinobi Base address
  • A package arrives at our warehouse or receiving location
  • You submit shipping instructions
  • You make a payment or use points or vouchers
  • You contact customer support
  • You submit reviews, product requests, category requests, or feedback
  • You use the website, search, browse, or interact with products
  • Third-party service providers, carriers, payment processors, source shops, or partners provide information necessary to operate the Service

4. Purposes of Use

We use personal information for the following purposes:

  • To create, authenticate, and manage user accounts
  • To provide product browsing, ordering, proxy purchase support, and Shinobi Base address services
  • To receive, identify, register, photograph, measure, store, consolidate, and ship packages
  • To calculate, request, and process product payments, shipping fees, storage fees, additional charges, points, vouchers, and refunds
  • To arrange domestic and international shipping, carrier registration, tracking, customs documentation, and delivery support
  • To communicate with users about orders, payments, package arrivals, storage periods, shipping instructions, additional payment requests, tracking, support inquiries, and important service notices
  • To provide customer support and maintain inquiry history
  • To operate points, vouchers, referral programs, campaigns, and related fraud-prevention controls
  • To display user account information, order history, package history, points history, voucher history, and notification history
  • To prevent fraud, abuse, illegal activity, prohibited item handling, payment disputes, security incidents, and policy violations
  • To improve product search, category navigation, product recommendations, merchandising, service quality, and user experience
  • To analyze usage, troubleshoot issues, maintain system security, and improve the Service
  • To comply with legal obligations, customs requirements, tax/accounting requirements, government requests, and dispute resolution
  • To enforce our Terms & Conditions and other policies

5. Sharing of Personal Information

We may share personal information with the following recipients where necessary for the purposes described in this Privacy Policy:

  • Warehouse operators, logistics partners, fulfillment partners, and local support partners
  • Domestic and international carriers, shipping platforms, customs brokers, and postal services
  • Source shops, marketplaces, or sellers when necessary for proxy purchase, order confirmation, return, or support
  • Payment processors, fraud-prevention providers, and financial service providers
  • Email, notification, customer support, cloud hosting, database, analytics, and IT service providers
  • Professional advisors, auditors, accountants, lawyers, and compliance consultants
  • Government authorities, customs authorities, law enforcement, courts, or regulators where required or appropriate
  • Business partners or successors in connection with a merger, acquisition, financing, restructuring, or transfer of business, subject to appropriate safeguards

We do not sell personal information in the ordinary meaning of selling customer lists to third parties.

6. International Transfers

Shinobi Cart is operated from Japan and may serve customers in multiple countries.

To provide the Service, personal information may be transferred to or accessed by recipients located outside your country or outside Japan, including logistics partners, local support partners, cloud service providers, payment processors, carriers, and other service providers.

Countries or regions involved may include, without limitation, Japan, Singapore, Vietnam, the user's destination country, other countries or regions where Shinobi Cart provides or expands the Service, and countries or regions where service providers maintain infrastructure or operations.

Where required by applicable law, we will provide necessary information, obtain consent, or implement appropriate safeguards for international transfers of personal information.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags, and similar technologies to:

  • Keep users logged in
  • Remember user preferences
  • Operate shopping cart and account features
  • Analyze traffic and usage
  • Improve search, product browsing, and recommendations
  • Prevent fraud and protect security
  • Measure campaigns and referrals

You may be able to disable cookies through your browser settings. Some parts of the Service may not function properly if cookies are disabled.

If we use analytics, advertising, or tracking technologies that require separate consent in certain jurisdictions, we should implement appropriate consent controls.

8. Retention

We retain personal information for as long as necessary for the purposes described in this Privacy Policy, including:

  • Providing the Service
  • Maintaining account, order, package, payment, inquiry, points, voucher, and shipping records
  • Complying with legal, tax, accounting, customs, and regulatory obligations
  • Resolving disputes
  • Preventing fraud and abuse
  • Enforcing our Terms & Conditions

Retention periods may vary depending on the type of information, legal requirements, operational needs, and risk management needs.

When information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law and internal policies.

9. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no system, transmission method, or storage method is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of suspected unauthorized access.

10. Your Rights and Choices

Depending on applicable law, you may have the right to request:

  • Disclosure of personal information we hold about you
  • Correction, addition, or deletion of inaccurate personal information
  • Suspension of use, deletion, or suspension of third-party provision
  • Explanation of purposes of use
  • Withdrawal of consent where processing is based on consent
  • Access to certain information about international transfers where applicable

To make a request, please contact us at support@shinobi-cart.com.

We may need to verify your identity before responding. We may refuse or limit requests where permitted by applicable law, such as where disclosure would harm another person, interfere with operations, violate legal obligations, or affect fraud prevention or security.

11. Marketing and Notifications

We may send service-related messages necessary for account, order, payment, package, storage, shipping, tracking, security, legal, and customer support purposes.

We may also send promotional or campaign messages where permitted by law or based on your consent. You may opt out of promotional messages using the unsubscribe method provided or account settings, but you may still receive necessary service-related messages.

12. Children's Privacy

The Service is not intended for children under the age required by applicable law to use online commerce services without parental or guardian consent.

If we learn that we have collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete or restrict such information.

13. Third-Party Websites and Services

The Service may contain links to third-party websites, shops, marketplaces, payment providers, carriers, or other services.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. Please review the privacy policies of third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will provide notice through the Service, email, or other reasonable means where required.

The updated Privacy Policy will be effective from the date indicated at the top of the policy, unless otherwise stated.

15. Contact

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Shinobi Cart / SumiX Inc.

Email: support@shinobi-cart.com

Website: https://shinobi-cart.com/